Specials - Gold Expression 2005
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The Solitaire - TNS Survey OTHERS : INDIAN EXPLORATIONS | JCK | BRANDS
   

WHATWOMEN ARE BUYING AND OTHER REVELATIONS
The only constant, according to the SOLITAIRE - TNS Survey, is gold. The Indian woman's attraction to gold, through the ages, has remained as constant as the constellations. Good news for the jewellery industry. The other news is that women are looking at other jewellery too. Not surprising, considering that the average urban Indian woman is being bombarded by mesmerising messages that associate her accomplishments with brand possession. So what we have are quite a number of brands - more than a hundred if you include established store-brands in different cities, competing for that elusive mindspace.
Brand churning in the minds apart, there lies the all-important question of what these women are buying or planning to buy. Are they satisfied with the designs and the prices? What makes the choices of working women different from the non-working group? And, oh yes, how much are they spending? The Solitaire - TNS Survey presents the answers to some of these questions and more...

     
     
 
Design Creation
The Top Ten
Tanishq emerges as the best known brand with the highest awareness and recall.

The difference between the leaders and the followers is always greater when the former have a headstart. And when the pace and efforts of the leaders intensify, the possibility that they will continue to be at the top is a foregone conclusion. The Solitaire - TNS Survey shows that Tanishq is the best known brand across the three cities of Mumbai, New Delhi and Bangalore, a finding which lends credence to the leadership factors. More than 65 per cent of the target audience had no hesitation in coming up with the name, proving that the extensive branding exercise undertaken by Tanishq (a division of the Tata group company, Titan Industries) has paid off well. Two decades in the business, over 70 retail outlets across the country and pioneering efforts to make jewellery buying into an unforgettable shopping experience - all these factors combined to make the brand into a household name.


        India's Top Ten Best Known Jewellery Brands



Television Rules

What makes the deepest impression on people? What medium influenced them the most in remembering these brands? The respondents of the survey again followed a pattern with which all marketing professionals are savvy. Television has a strong impact on most people - 91 per cent of the target group had seen the brand on their favourite channels. The print medium also makes an indelible imprint on their minds - as 76 per cent agreed. Point-of-Purchase promotions also make a great impression on the buyers. City-wise, in Mumbai, outdoor hoardings are an important source of awareness. The politically charged Indian capital manages to convey a lot by word-of-mouth publicity. Surprisingly, IT capital Bangalore is not the city which has more people influenced by the net, but New Delhi is!

Source of Influence %
Television 91
Print 76
Radio 8
Outdoor 17
Posters/POPs 20
Internet 3
Direct Mailers 13
Friends 37

What Did Women Really Buy?
An interesting question is whether there is a difference in what women consider as India's best brands and what they finally opt for. Quite naturally, price structure and affordability are in conflict with aspirations. However, there has been little or no difference observed in our target group in their choices. This may be because most jewellery brands have a varied price range that caters to women belonging to different segments of society. Even in a high-profile brand at least a few lines are made affordable to most people. Thus, the toppers in the best known category come up trumps even here
.

What Do Women Intend to Buy in the Next Six Months
13 per cent of the target group did not have any intention of buying jewellery in the next six months to a year. The good news for the Jaipur-based jewellery manufacturer is that nearly 12 per cent of women are looking seriously at coloured gemstones. Diamond jewellery is doing well with its branding exercise as 31 per cent are planning to go in for this category. Gold lovers take the lead with 43 per cent.




What Woman Want
While Tanishq and a few other regulars do occupy women's mindspace, the good news for other brands is that women are not unduly influenced by the aspirational longings of their hearts. A long history of fascination for the yellow metal as a status symbol and as an instrument of security and its easy convertibility to cash has most women, both working and non-working, picking up gold jewellery without precious stones as their most preferred jewellery. With the economy moving upwards and income levels increasing, gold consumption in India is showing tremendous growth. WGC reports that there has already been a 50 per cent increase in the first half of 2005 over the same period last year! With established jewellery manufacturers (read brand owners) recognising the everlasting appeal of gold among Indian women, jewellery brands in the future might see more visible usage of gold.



  • 22 carat yellow gold jewellery is the most preferred gold jewellery.
  • Diamond studded jewellery is the next highly preferred.
  • 40 per cent of the working women are willing to try new jewellery outlets.
  • 32 per cent of non-working women opt for this too.

"Transcend the Retail   Experience"

The first decade of modern retail in India has been characterised by a shift to new distribution channels including department stores, hypermarkets, supermarkets and specialty stores. Modern retail stores being established in metros, mini-metros and smaller towns are exposing consumers to shopping options like they have never experienced before.

The jewellery retail business has transformed from the traditional family jeweller to retail stores selling to the PMEB (professionals, managers, executives and business people) market. This strategic transformation has made competition steep and challenging. Gaining trust and proving quality remain as important, however the time available to demonstrate the same has reduced dramatically. Local jewellery manufacturers and retailers need to restructure their marketing tactics.

Retailers need to complement the evolving customer preferences with novel initiatives such as acquiring internationally recognised certifications, which ensure their quality management and operational processes. This trend can be seen globally. For instance - The Quality Jewellers of Singapore Scheme (QJS) is a quality recognition programme for the jewellery industry in Singapore and the BEM certification for retailers is a programme initiated by Rio Tinto Diamonds, India. Business Excellence Model (BEM) an initiative developed by RTD, India has been specifically created for the diamond and jewellery industry.

It is relatively easy to compete on product and price, but what will differentiate a successful retail jeweller is its ability to transcend the retail experience from being a doubtful query to a joyful one under the assurance of the internationally recognised certification.


Nirupa Bhatt
Marketing Director, Rio Tinto Diamonds, India

Where Do Women Buy From?
As constant as their liking for gold, Indian women are totally rooted in the choice of the place from where they buy their jewellery. In this case, the traditional/independent jeweller seems to have no competition at all from the new generation brand stores, malls, etc. But there are changes happening. Working women, the survey points out, are more open to trying out branded and new retail outlets. With an amalgamation between the old and the new marketing strategies, independent/family jewellers have also created indelible brands. Thus, in the final reckoning, most women are brand-conscious and opt either for the ones that are highly visible or those that have been embedded in their buying culture through family association.

When Do Women Buy Jewellery?
If you thought only weddings are big occasions for jewellery purchase, think again. The survey shows that festivals are a big occasion for this event. Of course, women also go on a buying binge when they have any extra cash, such as a bonus, etc. A surprising revelation in the TNS survey is that women also like to buy jewellery the most when they have to attend a wedding! Maybe, young women consider the purchase of jewellery for their wedding is their parents' worry! The other important factor is that (most) Indian women get married only once (!) and hence this expenditure, while remaining high, is curtailed to an once-in-a-life-time experience.

Almost 33 per cent of the women surveyed purchased jewellery once in six months or a year.

How Much Do Woman Spend on Jewellery?
The average annual spend on jewellery is around Rs. 12,000 per individual. Considering that the target group constituted people from SEC A-B, the total spending on gold jewellery can be estimated to be in hundreds of crores of rupees. This is good news for the jewellery sector.




Design Satisfaction
Indian designers can rest easy. A majority of women are quite pleased with the designs available to them. Only a miniscule number have higher expectations.

Price Satisfaction
Brand managers will find this irksome, to be sure. Considering the fact that most Indian manufacturers are bending backwards to create a wide price range to cater to all segments, a large number felt that the prices were not justified. There is an indifference among the majority of women on the price front. But the good news is that many of them did seem to be greatly happy with the prices.

The Survey

The Indian jewellery industry is seeing unprecedented activity on the market front with new entrants coming in all the time. Consumer behaviour also is undergoing a transformation. The Solitaire-TNS Survey to find out India's best known brands (and other pertinent details) was initiated with a view to assist and equip the industry with information that goes beyond the ordinary.

The Target Group
"Men buy products while women choose brands," says model-turned-designer and CEO of a billion dollar company, Kathy Ireland, a fact which jewellery brand managers in India will not refute. Hence the Solitaire - TNS Survey across Mumbai, New Delhi and Bangalore was targetted solely at women.

While the sample size was small, 600+, the fact that the target group was covered in and around shopping malls, banks, corporate areas and commercial zones, made the sample more relevant to the objectives. The survey was conducted through personal interviews over a period of 15 days.

Working women constituted 40 per cent or more of the target group thereby lending the survey realism as the shopping habits of this group is spontaneous and impulsive and has a greater impact on branded jewellery. The rest of the target group, though non-working, came from a similar background with similar purchasing power. The survey covered SEC AB households with members in the age group of 18 - 64 years.

TNS India Pvt Ltd
TNS India is the largest customised (non-syndicated) research agency in India and the only one which is ISO 9002 certified. TNS is ranked as the third biggest global research agency (number one in custom research) with a presence in 70 countries and employing 14,000 people. All TNS offices in Asia are accredited under QCSI - Quality Control System for Interviewing. QCSI is an international standard that is equivalent to ISO 9000. TNS is also a member of ESOMAR (European Society of Market Research). ESOMAR has a comprehensive set of guidelines on market research ethics, which all members must follow. TNS clients include BBC, IBM, Toyota, McDonalds, Wipro, Godrej and Motorola among others.

Saliency, observed through spontaneous responses, has been the only consideration for ranking the best known brands.