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The Top Ten
Tanishq emerges as the best known brand with the highest awareness and recall.
The difference between the leaders and the followers is always greater when the
former have a headstart. And when the pace and efforts of the leaders
intensify, the possibility that they will continue to be at the top is a
foregone conclusion. The Solitaire - TNS Survey shows that Tanishq is the best
known brand across the three cities of Mumbai, New Delhi and Bangalore, a
finding which lends credence to the leadership factors. More than 65 per cent
of the target audience had no hesitation in coming up with the name, proving
that the extensive branding exercise undertaken by Tanishq (a division of the
Tata group company, Titan Industries) has paid off well. Two decades in the
business, over 70 retail outlets across the country and pioneering efforts to
make jewellery buying into an unforgettable shopping experience - all these
factors combined to make the brand into a household name.
India's Top Ten Best Known Jewellery Brands

Television Rules
What makes the deepest impression on people? What medium influenced them the
most in remembering these brands? The respondents of the survey again followed
a pattern with which all marketing professionals are savvy. Television has a
strong impact on most people - 91 per cent of the target group had seen the
brand on their favourite channels. The print medium also makes an indelible
imprint on their minds - as 76 per cent agreed. Point-of-Purchase promotions
also make a great impression on the buyers. City-wise, in Mumbai, outdoor
hoardings are an important source of awareness. The politically charged Indian
capital manages to convey a lot by word-of-mouth publicity. Surprisingly, IT
capital Bangalore is not the city which has more people influenced by the net,
but New Delhi is!
| Source of Influence |
% |
| Television |
91 |
| Print |
76 |
| Radio |
8 |
| Outdoor |
17 |
| Posters/POPs |
20 |
| Internet |
3 |
| Direct Mailers |
13 |
| Friends |
37 |
|
What Did Women Really Buy?
An interesting question is whether there is a difference in what women consider
as India's best brands and what they finally opt for. Quite naturally, price
structure and affordability are in conflict with aspirations. However, there
has been little or no difference observed in our target group in their choices.
This may be because most jewellery brands have a varied price range that caters
to women belonging to different segments of society. Even in a high-profile
brand at least a few lines are made affordable to most people. Thus, the
toppers in the best known category come up trumps even here
.

What Do Women Intend to Buy in the Next Six Months
13 per cent of the target group did not have any intention of buying jewellery
in the next six months to a year. The good news for the Jaipur-based jewellery
manufacturer is that nearly 12 per cent of women are looking seriously at
coloured gemstones. Diamond jewellery is doing well with its branding exercise
as 31 per cent are planning to go in for this category. Gold lovers take the
lead with 43 per cent.

What Woman Want
While Tanishq and a few other regulars do occupy women's mindspace, the good
news for other brands is that women are not unduly influenced by the
aspirational longings of their hearts. A long history of fascination for the
yellow metal as a status symbol and as an instrument of security and its easy
convertibility to cash has most women, both working and non-working, picking up
gold jewellery without precious stones as their most preferred jewellery. With
the economy moving upwards and income levels increasing, gold consumption in
India is showing tremendous growth. WGC reports that there has already been a
50 per cent increase in the first half of 2005 over the same period last year!
With established jewellery manufacturers (read brand owners) recognising the
everlasting appeal of gold among Indian women, jewellery brands in the future
might see more visible usage of gold.

-
22 carat yellow gold jewellery is the most preferred gold jewellery.
-
Diamond studded jewellery is the next highly preferred.
-
40 per cent of the working women are willing to try new jewellery outlets.
-
32 per cent of non-working women opt for this too.
"Transcend the Retail
Experience"
The first decade of modern retail in India has been characterised by a shift to
new distribution channels including department stores, hypermarkets,
supermarkets and specialty stores. Modern retail stores being established in
metros, mini-metros and smaller towns are exposing consumers to shopping
options like they have never experienced before.
The jewellery retail business has transformed from the traditional family
jeweller to retail stores selling to the PMEB (professionals, managers,
executives and business people) market. This strategic transformation has made
competition steep and challenging. Gaining trust and proving quality remain as
important, however the time available to demonstrate the same has reduced
dramatically. Local jewellery manufacturers and retailers need to restructure
their marketing tactics.
Retailers need to complement the evolving customer preferences with novel
initiatives such as acquiring internationally recognised certifications, which
ensure their quality management and operational processes. This trend can be
seen globally. For instance - The Quality Jewellers of Singapore Scheme (QJS)
is a quality recognition programme for the jewellery industry in Singapore and
the BEM certification for retailers is a programme initiated by Rio Tinto
Diamonds, India. Business Excellence Model (BEM) an initiative developed by
RTD, India has been specifically created for the diamond and jewellery
industry.
It is relatively easy to compete on product and price, but what will
differentiate a successful retail jeweller is its ability to transcend the
retail experience from being a doubtful query to a joyful one under the
assurance of the internationally recognised certification.

Nirupa Bhatt
Marketing Director, Rio Tinto Diamonds, India
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Where Do Women Buy From?
As constant as their liking for gold, Indian women are totally rooted in the
choice of the place from where they buy their jewellery. In this case, the
traditional/independent jeweller seems to have no competition at all from the
new generation brand stores, malls, etc. But there are changes happening.
Working women, the survey points out, are more open to trying out branded and
new retail outlets. With an amalgamation between the old and the new marketing
strategies, independent/family jewellers have also created indelible brands.
Thus, in the final reckoning, most women are brand-conscious and opt either for
the ones that are highly visible or those that have been embedded in their
buying culture through family association.
When Do Women Buy Jewellery?
If you thought only weddings are big occasions for jewellery purchase, think
again. The survey shows that festivals are a big occasion for this event. Of
course, women also go on a buying binge when they have any extra cash, such as
a bonus, etc. A surprising revelation in the TNS survey is that women also like
to buy jewellery the most when they have to attend a wedding! Maybe, young
women consider the purchase of jewellery for their wedding is their parents'
worry! The other important factor is that (most) Indian women get married only
once (!) and hence this expenditure, while remaining high, is curtailed to an
once-in-a-life-time experience.
Almost 33 per cent of the women surveyed purchased jewellery once in six months
or a year.

How Much Do Woman Spend on Jewellery?
The average annual spend on jewellery is around Rs. 12,000 per individual.
Considering that the target group constituted people from SEC A-B, the total
spending on gold jewellery can be estimated to be in hundreds of crores of
rupees. This is good news for the jewellery sector.

Design Satisfaction
Indian designers can rest easy. A majority of women are quite pleased with the
designs available to them. Only a miniscule number have higher expectations.
Price Satisfaction
Brand managers will find this irksome, to be sure. Considering the fact that
most Indian manufacturers are bending backwards to create a wide price range to
cater to all segments, a large number felt that the prices were not justified.
There is an indifference among the majority of women on the price front. But
the good news is that many of them did seem to be greatly happy with the
prices.
The Survey
The Indian jewellery industry is seeing unprecedented activity on the market
front with new entrants coming in all the time. Consumer behaviour also is
undergoing a transformation. The Solitaire-TNS Survey to find out India's best
known brands (and other pertinent details) was initiated with a view to assist
and equip the industry with information that goes beyond the ordinary.
The Target Group
"Men buy products while women choose brands," says model-turned-designer and
CEO of a billion dollar company, Kathy Ireland, a fact which jewellery brand
managers in India will not refute. Hence the Solitaire - TNS Survey across
Mumbai, New Delhi and Bangalore was targetted solely at women.
While the sample size was small, 600+, the fact that the target group was
covered in and around shopping malls, banks, corporate areas and commercial
zones, made the sample more relevant to the objectives. The survey was
conducted through personal interviews over a period of 15 days.
Working women constituted 40 per cent or more of the target group thereby
lending the survey realism as the shopping habits of this group is spontaneous
and impulsive and has a greater impact on branded jewellery. The rest of the
target group, though non-working, came from a similar background with similar
purchasing power. The survey covered SEC AB households with members in the age
group of 18 - 64 years.
TNS India Pvt Ltd
TNS India is the largest customised (non-syndicated) research agency in India
and the only one which is ISO 9002 certified. TNS is ranked as the third
biggest global research agency (number one in custom research) with a presence
in 70 countries and employing 14,000 people. All TNS offices in Asia are
accredited under QCSI - Quality Control System for Interviewing. QCSI is an
international standard that is equivalent to ISO 9000. TNS is also a member of
ESOMAR (European Society of Market Research). ESOMAR has a comprehensive set of
guidelines on market research ethics, which all members must follow. TNS
clients include BBC, IBM, Toyota, McDonalds, Wipro, Godrej and Motorola among
others.
Saliency, observed through spontaneous responses, has been the only
consideration for ranking the best known brands.
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